- Do not use public or other unsecured computers for logging into Online Banking.
- Check your last login date and time every time you log in.
- Review account balances and detail transactions regularly (daily, if possible) to confirm payment and other transaction data and immediately report any suspicious transactions to your financial institution.
- View transfer history available through viewing account activity information.
- Whenever possible, use Bill Pay instead of checks to limit account number exposure and to obtain better electronic recordkeeping.
- Take advantage of and regularly view system alerts, examples include:
- Balance alerts
- Transfer alerts
- Password change alerts
- ACH alerts (for cash management users)
- Wire alerts (for cash management users)
- Do not use account numbers, your social security number or other account or personal information when creating account nicknames or other titles.
- Whenever possible, register your computer to avoid having to re-enter challenge questions and other authentication information with each login.
- Review historical reporting features of your Online Banking application on a regular basis to confirm payment and other transaction data.
- Never leave a computer unattended while using Online Banking.
- Never conduct banking transactions while multiple browsers are open on your computer.
- An FBI recommended best practice is to suggest that company users dedicate one computer solely for financial transactions (for example, no web browsing, emails or social media).
Take steps to ensure that you are the only one with access to your personal information
With attacks on personal and financial information becoming more sophisticated and aggressive, now is the time to take action to protect yourself. Redwood Capital Bank offers many tools and services to help prevent and detect financial fraud.
Redwood Capital Bank will never solicit the following information via email:
- User IDs
- Social Security Numbers
- Card or account numbers
- Credit card security codes (CCV)